Store Policies & Guarantees

United States Shipping & Delivery Policy

All orders are processed and inspected within 24–48 hours of placement (excluding Sundays). Shipments are dispatched directly from our dedicated fulfillment facility with full end-to-end door-to-door tracking.

Standard US Delivery Time: 7 to 12 business days nationwide.

Holiday Free Shipping Promotion: 100% Free Standard Tracked Shipping on all orders delivered to US addresses until December 31st, 2026. Zero hidden fees at checkout.

Order Tracking: You will receive an automated tracking notification email containing your tracking code and portal link the moment your shipping label is generated.

The 60-Day "Walk Pain-Free" Guarantee

We stand behind the therapeutic efficacy of our bio-pulse and thermal technology. That is why every Solea™ Neuropathy & Circulation Foot Mat includes an unconditional 60-day home trial period starting from the day of confirmed delivery.

If you use Solea for 15 minutes a day and do not experience a noticeable reduction in burning nerve discomfort, fluid swelling in ankles, or cold stiff feet, simply contact our US-based support team at support@soleaorthopedics.com.

We will promptly email you a prepaid USPS return shipping label and issue a 100% refund back to your original payment method upon receipt. No restocking fees, no hassles.

1-Year Comprehensive Hardware Warranty

Every Solea device includes an automatic 1-year manufacturer warranty covering the digital magnetic control puck, internal lithium-ion battery, USB-C charging interface, and conductive silver-ion micro-circuits. If any hardware defect occurs within 12 months, we will immediately ship a brand-new replacement unit at no cost to you.

Universal Fit & Zero Sizing Hassles

Unlike orthopedic shoes and compression footwear which suffer from high return rates due to improper fit, the Solea™ mat features an open, anatomical layout engineered to fit all foot sizes from Women's US 5 up to Men's US 14. Both feet rest naturally on the conductive zones with no tight bands or constriction.

Safety Information & Contraindications

EMS (Electrical Muscle Stimulation) has been safely used in clinical physical therapy for decades. However, Solea should NOT be used by individuals who:

• Have an implanted electronic medical device, including cardiac pacemakers, ICDs, or neurostimulators.
• Have diagnosed deep vein thrombosis (DVT) or acute thrombophlebitis.
• Are pregnant, unless specifically cleared by their attending OB/GYN.

Always consult your physician if you have underlying medical conditions or concerns before beginning any at-home physical stimulation routine.

Privacy & Payment Security

Your personal information is strictly protected. We never sell, rent, or trade your contact information, shipping address, or order history. All transactions are processed through Stripe with banking-grade 256-bit SSL encryption. We never store credit card numbers on our servers.

Contact US Customer Care

Our dedicated customer support team is based in the United States and ready to assist you with tracking inquiries, usage questions, or guarantee claims.

Email: support@soleaorthopedics.com (Average response time: under 4 hours)

Customer Care: Solea Wellness Technologies Inc. Support Team (support@soleaorthopedics.com)